WE HAVE THE ANSWERE TO YOUR QUESTION
& THE SOLUTION TO YOUR PROBLEM!
your apple does not start or load anymore? the keyboard is not working properly or the screen remains black? you have difficulties using the apple software? updates? iCloud? all sounds greek to you? we will find the solution that suits you!
PERSONAL APPLE SUPPORT
FOR PROBLEMS WITH YOUR APPLE DEVICE
very often little things result in big problems. our goal is to have a suitable IT environment for you to work on your apple computer. after all, it makes more fun when your apple gadget “just works”!
there are two possibilities for personal support: you come to us and we solve your problem or answer your questions at our office. there is no minimum booking for this variant since sometimes small things can be taken care of in a just a few minutes.
or we fix and trix at your home or in your office. this second version is especially recommended when it comes to internet access, a network or, for example, setting up a printer. just give us a call and make an appointment.
SUPPORT OVER INTERNET FROM A DISTANCE – WHEN FAST AND EASY SOLUTIONS ARE NEEDED
mactrix also offers online support for existing customers. here we use the software TEAMVIEWER with which your apple can be remotely controlled. this variant is based on trust, because there are a lot of shady offers on the internet when it comes to remote maintenance. just enter “hoax” and “teamviewer” on youtube. so for the sake of seriousness and professionalism, we should have met in advance.
the advantage of online support: no travel time (neither for you, nor for mactrix) and small problems can often be done in a few minutes.
prerequisites are a functioning (and as fast as possible) internet connection and the installed software TEAMVIEWER . if required, we can help you to prepare your computer for remote maintenance. just give us a call and make an appointment.
BROKEN MAC WITH TOTAL DAMAGE?
WE HAVE THE ALTERNATIVE!
your apple does not start or the screen remains black after turning it on? the keyboard does not work anymore or the battery is not charging anymore? mishaps can happen: the glass of water (or even better, the glass of red wine) tilts over the laptop and now you have a dead machine? a service provider estimated a total damage and the “mainboard” must be replaced completely? the cost of repair exceeds the value of the device? it does not always have to be that way!
often such a damage can be successfully repaired with the necessary know-how! also very often for less money than the full replacement of the mainboard would cost.
bring us your defective device and we will provide you with an estimate for the repair – of course free of charge.
we stand by our work! we give a twelve month warranty on all our repairs!
just give us a call and make an appointment.
THE MAC FOR INBETWEEN!
repairs can take some time. as an interim solution mactrix will gladly provide you with a loaner to enable you to continue working. often it is possible to completely transfer your data to the loaner. eg by swapping the hard disk, dubbing (cloning) the data or linking your data via icloud or dropbox. this way you can continue to work smoothly and seamlessly until the the repair has been done and your own apple gadget is ready to go. just give us a call and make an appointment.
TARGETED KNOWLEDGE MANAGEMENT
FOR GROUPS OR INDIVIDUALS
the contents of the training are based on the needs and knowledge of the customers. for apple novices and experienced mac users we offer targeted individual training and training for smaller groups.
we have experienced that it rarely needs predetermined courses. it is therefor more sustainable to address the individual level of knowledge or the issues at hand and address them directly and collectively on your own computer.
little tip: write your questions and problems on a list! often you do not remember them during the training!
BUYER’S GUIDE
which apple suits me? do i need a new one? my old mac is still in good shape, but a bit slow – does it make sense to upgrade it? what are the advantages and disadvantages of used devices or which devices can be recommended?
we are happy to help you with all these questions! after we do not sell apple devices and therefor we advise you without any “ulterior motive”. the best solution is the right one for you.
just give us a call and make an appointment.
THE RIGHT BACKUP
data is actually “just” zeros and ones. and disks with these data are also “just” storage media that can break even on an apple. that’s why apple users (like anyone using a computer) should regularly back up their data. especially with newer apple devices, where the hard drive is soldered into the computer and all data is easily lost in case of a defect. apple’s operating system OSX offers an already integrated backup solution with “time machine“.
mactrix will gladly offer you a tailor-made solution with time machine and help you to set up the right settings on your apple device. but also further solutions eg with icloud, dropbox or ownlcoud could be interesting. eg if several users should be able to access data (so-called “data sharing”). or even when data is stored externally to protect it from fire and theft. we will work out which solution is perfect for you until your individual solution fits. just give us a call and make an appointment.
FROM OLD TO NEW
if you still know what a “JAZ drive“, a “ZIP drive” or a “floppy disk” is, then you belong to an exclusive minority! you still have such vintage volumes from historical IT times but no suitable reader? mactrix gladly converts this data into a format that you can read and edit on a current apple.
contact us, we will make you an offer!
just give us a call and make an appointment.